Shipping & Returns
Please be aware that delivery times will take longer than usual worldwide due to a limited number of flights and postal staff as well as extra precautions being taken at customs and boarders.
For international orders we have had reports of delays up to 6 weeks so please bear this in mind when placing an order.
Thank you for your understanding and we hope you are able to stay safe during this unsettling time.
We aim to dispatch all orders within 3 business days. Please note that if you order multiple products, they may be shipped separately.
Most orders are sent Royal Mail 24. More valuable orders may be sent 1st Class Signed For, at our discretion.
Due to new EU VAT rules we have had to temporarily disable shipping to EU countries on our website while we look into how we can become compliant with the new rules. Our Etsy store is still open to EU customers however as Etsy collect VAT on our behalf.
All International orders are sent Royal Mail Priority which is a 5-7 day service.
More valuable orders may require a signature, at our discretion.
Due to shipping issues we do not ship to Brazil, Mexico or Russia.
If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Mint & Mustard has no responsibility for these charges.
Mint & Mustard does not offer returns on sale items, custom orders or digital items.
If your order arrives damaged please get in touch within 3 working days of receiving the order.
If you wish to return your order, please get in touch within 14 days of delivery. Please note the buyer is responsible for all shipping fees for returned goods.
To process a return or report a faulty item, please first email firstname.lastname@example.org with your order number, the name of the product you wish to return and reason for the return.
Once your return is received and inspected, you will receive an email to notify you that your item has been received.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email email@example.com.
Only regular priced items may be returned, unfortunately sale items cannot be returned.