Shipping & Returns
Due to the UK lockdown announced 23 March 2020 we have extended our production times below in order to reduce the number of times we will need to visit the post office.
Please be aware that delivery times will take longer than usual worldwide due to a limited number of flights and postal staff as well as extra precautions being taken at customs and boarders.
Thank you for your understanding and we hope you are able to stay safe during this unsettling time.
The processing time indicates how quickly your order will be dispatched once it has been received.
Some products are printed to order so please check individual products for processing times.
|Mugs & Mousepads||3 - 5 working days|
|T-Shirts||3 - 5 working days|
|Everything Else||3 - 5 working days|
Please note that if you order multiple products, they may be shipped separately.
Most orders are sent 1st Class Royal Mail, this service does not require a signature.
Most orders are sent Royal Mail International Standard which is a 3-5 day service, this service does not require a signature.
Rest of World Shipping
Most orders are sent Royal Mail International Standard which is usually a 5-7 day service, this service does not require a signature. Please note, holiday seasons and more remote areas can take up to 10 working days to arrive.
Larger, more valuable orders may be sent using another courier service and may require a signature.
Shipping prices are calculated at checkout, these prices are for example only:
Rest of world
Mint & Mustard does not offer refunds on sale items, custom orders or digital items.
If your order arrives damaged please get in touch within 3 working days of receiving the order.
If you wish to return your order, please get in touch within 14 days of delivery. Please note the buyer is responsible for all shipping fees for returned goods.
To process a return or report a faulty item, please first email email@example.com with your order number, the name of the product you wish to return and reason for the return.
Once your return is received and inspected, you will receive an email to notify you that your item has been received.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.