DISPATCH AND SHIPPING
We aim to dispatch all orders within 3 business days.
We do ship to the majority of international destinations but we do not ship to Brazil, Mexico, Russia or Germany.
Please note if your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Mint & Mustard has no responsibility for these charges.
German packaging laws change on 1st July 2022. As a small business with limited sales in Germany it is expensive and time consuming to stay compliant with these laws despite the fact that we only use sustainable packaging materials. We have turned off shipping to Germany while we assess whether it is feasible for us to become compliant in the future.
From 23 January 2023 we will no longer collect taxes at checkout for EU countries as part of the IOSS scheme.
We continue to sell to EU countries, but we no longer collect taxes, instead these will be collected directly by your countries customs authority, usually before delivery. Please note this may incur additional handling fees for which you will also be responsible. We cannot advise on individual countries customs fees and taxes as every country is different.
UK customers do not receive tracking numbers as the services we use do not provide tracking, they only provide proof of delivery.
For international customers, tracking numbers can be found on your dispatch email and in the account areas on our Website or on Etsy. If you cannot find your tracking number, please use the below form to request it.
On the rare occasion, delivery can take a bit longer than usual.
Please allow two weeks for UK mail and up to 4 weeks for all International mail. We expect the vast majority will arrive well before these times, but we are not able to declare anything as lost in transit until after these times.
If it has been longer than the above mentioned times, please contact us using the form below.
Provided your order has not yet been processed we can change your shipping address for you, if you have not already, please contact us with your order number and the new address and we will update our shipping system.
Returns & Refunds
If there was an issue with your order such as faulty or missing items etc. please contact us immediately, if you have not already. For defective or broken items please include photos as this will help us fix the problem faster. If you received the wrong item please include a photograph so we can identify the incorrect item for our records.
Of course, but please note Mint & Mustard does not offer returns on Natural 19* items, custom orders or digital items.
*Natural 19 items are sold as damaged/flawed seconds and as such are not returnable.
If your order arrives damaged please get in touch within 3 working days of receiving the order. Faulty or damaged items will be either replaced or refunded at no cost to the customer, as appropriate.
If you wish to return your order, please get in touch within 14 days of delivery. Please note the buyer is responsible for all shipping fees for returned goods, unless deemed faulty.
To process a return or report a faulty item, please first email email@example.com with your order number, the name of the product you wish to return and reason for the return.
Unless an item is deemed faulty, we are unable to refund shipping fees. In the case where multiple items are ordered and one item is deemed faulty, we would require all items to be returned in order to refund the shipping fees.
We process all returns within 3 business days. Once your return is received and inspected, you will receive an email to notify you that your item has been received and a refund applied to the original method of payment. Payment processing time is determined by the payment provider but is generally within 3 - 7 business days.
Provided your order has not yet been processed we may be able to cancel your order on request.
Provided your order has not yet been processed we may be able to edit your order on request.
If your order is returned to sender by our delivery carrier we will contact you to discuss redelivery or a refund. If an order is returned to sender due to any of the below reasons we will be unable to refund shipping fees and in the case of redelivery the customer will be responsible for paying new shipping fees:
* an incorrect or incomplete address was provided by the customer
* the customer fails or refuses to collect the package from their local collection point within the allotted time
* the customer fails or refuses to pay duties or customs fees in the destination country
CLICK CLACK CLUB
The Click Clack Club is our loyalty scheme, exclusive to our website! You can earn points on purchases to put towards vouchers.
We also have a referral scheme so you can share our store with friends and each get a discount!
Sign up for an account on our website using the little Click Clack Club Panel on the bottom right of the screen.
Make sure you're logged in each time you make a purchase so that your points are added to your account!
We do not take custom requests, sorry!
Our dice are sold in sets, generally sets of 7 or 11, but please check the product description for full details on what is included in each set.
Occasionally we do have spares which we can sell as individual dice, we cannot guarantee all styles and dice are available, but if you have a particular colour in mind for example, we may be able help!
We cannot usually give a definitive answer on this so the best thing to do is sign up for a restock notification using the email field on the item in question through our website.
Etsy calculates shipping by the number of items purchased so it increases a little with each item added and doesn't allow us to cap these fees. Due to the volume of orders we receive it is not possible for us to manually reduce shipping fees on Etsy. However shipping fees on our website are calculated by weight so work out cheaper.
Due to high selling fees on Etsy we are unable to offer discounts or run sales on there, so you will always find the best deals and prices on our website!
Unfortunately no. The service we use for our loyalty scheme works only on our website.
if we haven't answered your question, get in touch!